Velocerta

Privacy notice

This notice explains how Velocerta collects and uses personal data submitted through the velocerta.co.uk public website.

Draft notice: This privacy notice is being prepared for legal and data-protection review before live customer deployment. It applies to enquiry data submitted through this website. It has not yet received formal legal review.
Legal review required: This notice requires legal review before Velocerta processes personal data from live customers. It reflects current intentions and practices for the public website enquiry form only.

1. Data controller

Velocerta is the data controller for personal data collected through this website. For data-protection enquiries, contact privacy@velocerta.co.uk.

2. What data we collect

When you submit an enquiry through this website, we collect:

  • Full name
  • Work email address
  • Organisation name and job role
  • Organisation type
  • Enquiry message and supporting detail (vehicle count range, preferred contact method)
  • Privacy acknowledgement timestamp
  • Source page path
  • Request reference
  • Hashed technical metadata (IP address hash and user-agent hash, not the raw values)

IP addresses are not stored in readable form. A one-way hash is used for abuse prevention.

We do not collect any other personal data through this website. We do not use cookies that collect personal data.

3. How we use your data

Enquiry data is processed to enable us to respond to your enquiry. We use your enquiry data to:

  • Respond to your enquiry
  • Arrange a product demonstration if requested
  • Contact you about the subject of your enquiry

We do not use your data for marketing, profiling or automated decision-making. We do not share your data with third parties for marketing purposes.

4. Legal basis for processing

We process your data on the basis of legitimate interests, specifically, our interest in responding to enquiries from potential users and partners, balanced against your right to privacy. You may object to this processing at any time.

5. Data retention

Data is retained in accordance with our operational policy. We will publish the specific retention period before accepting enquiries from live customers.

6. Data sharing

We do not share your personal data with third parties except where necessary to operate our systems (for example, cloud infrastructure providers). We do not sell, rent or share your data with third parties for marketing purposes.

7. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. See our security page for information about the security controls we have implemented.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectification of inaccurate data
  • Erasure of your data in certain circumstances
  • Portability of your data in a structured, machine-readable format
  • Object to processing on the basis of legitimate interests
  • Restriction of processing in certain circumstances

To exercise any of these rights, contact privacy@velocerta.co.uk.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to this notice

We may update this notice from time to time. The current version will be available at this URL. We recommend reviewing this page periodically.